Introduction
This Returns & Refunds Policy details the conditions for returning products or canceling service requests, as well as the process for receiving refunds.

Eligibility for Returns / Cancellations
Time Frame: Products must be returned within 7 days of delivery.
Condition: Items must be unused, in their original condition, and with all packaging intact.

Return Process
Request: Initiate a return by following the instructions provided on the platform.
Shipping: Users are responsible for return shipping costs unless the product is defective or incorrect.

Refunds
Processing Time: Refunds will be processed within 14 working days after receiving the returned product.
Method: Refunds will be issued to the original payment method.
Service Cancellations: Refunds for canceled services are subject to the same conditions as product returns, in accordance with our Terms and Conditions.

Non-Returnable Items
Custom Orders: Custom-made products and items that are used, damaged, or missing packaging are not eligible for return.
Services: Once rendered, carpet cleaning and maintenance services are non-refundable.